TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.
WHO WE ARE AND HOW TO CONTACT US
https://rugs-hallscarpetsltd.co.uk is a site operated by Halls Carpets & Flooring Ltd. (“We”, “our” or “us”). We are registered in England and Wales under company number 10712474 and our registered office is at: Unit F3, Airedale Trading Park, Hardings Lane, Crosshills, BD20 7DS. Our registered VAT number is 268358365 and we are a limited company. If you need to contact us, please call us on 01535 630732 or email us at contact@hallscarpetsltd.co.uk. Alternatively, you can write to us at the address stated above.
BY USING OUR SITE YOU ACCEPT THESE TERMS
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
If you purchase goods from our site, our terms and conditions of supply that follow on this page will apply to the sales.
WE MAY MAKE CHANGES TO THESE TERMS
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
WE MAY MAKE CHANGES TO OUR SITE
We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.
WE MAY SUSPEND OR WITHDRAW OUR SITE
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security or sales procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than yourself knows your user identification code or password, you should take steps to change it.
HOW YOU MAY USE MATERIAL ON OUR SITE
You must not use any part of the content on our site for commercial purposes.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
DO NOT RELY ON INFORMATION ON THIS SITE
The content on our site is provided for general information only. No part of it is intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
Where our site contains links or references to other sites and resources provided by third parties, these links are provided for your information only. Such links or references should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions of supply detailed below.
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?
As this website is for use by consumers, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, if you are a resident of Wales you may also bring proceedings in Wales and if you are resident of Scotland you may also bring proceedings in Scotland. If you live in a European country outside of England, Wales, Scotland or Northern Ireland, you can bring legal proceedings in respect of the products in either the English courts or your country’s courts.
These are the terms and conditions on which we supply our products to you
These terms and conditions apply to anyone placing an order on our website. If you order by telephone or some other distance means, these terms still apply.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. You should always check the email we send you to make sure it contains all the correct information and notify us immediately if you need to amend anything on it.
If we are unable to accept your order, we will inform you of this in via email or telephone and will refund the online order or find a like for like product (with the customers agreement). This might be because, for example, the product (or parts needed for the product) is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
We sell to the UK only. Delivery charges and times will vary for some postal codes within The Isle of Man and within Highland areas. For more information on delivery to the places, please contact us directly. Please contact us if you are unsure as to whether we can deliver to your address.
OUR PRODUCTS
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Colours may vary slightly (even with the same description) and diameters may have different manufacturing tolerances.
Suppliers may change names and colour references from time to time.
If you wish to make a change to or cancel your order, please contact us without delay. We will let you know if the any amendments to your order are possible. If items have already been dispatched, we will unfortunately be unable to make any amendments to your order.
OUR RIGHTS TO MAKE CHANGES
Minor changes to the products. We may change the product:
to reflect changes in relevant laws and regulatory requirements; and or;
to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
PROVIDING THE PRODUCTS
Delivery costs. The costs of delivery will be as displayed to you on the Delivery Information page on our website as amended from time to time. These will be applied as part of the order process. We reserve the right to increase the delivery costs from those advertised on the Delivery Information page on our website from time to time to ensure that our costs are duly covered for any deliveries deemed unusual in the normal course of our business (for example, to any particular location or if the size or weight of the delivery is particularly large).
We will deliver the products to you as soon as reasonably possible and we will provide you with an estimated delivery date, which in any event will be within 30 days after the day on which we accept your order.
If you are not at home when the product is delivered. If no one is available at your address to take delivery and you have not provided alternative delivery instructions in the order process, the delivery company will leave you a note informing you of alternative delivery arrangements. Instructions to leave safe by the customer is at the customers own risk and the company cannot be held responsible should this happen.
If you do not make alternative delivery arrangements following the instructions set out by the delivery company the product will be returned to us. We will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and you will lose rights to ownership of any products.
A product will be your responsibility from the time we deliver the product to the address.
You own a product once we have received payment in full unless delivery is unaccepted and returned back to our store.
If you have not provided us with all the information required for the product you have ordered as detailed on our website we may contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
We may have to suspend the supply of a product to:
deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 7 days you may contact us to end the contract and we will refund any sums you have paid in advance for the product.
If what you have bought is faulty or damaged you may have a legal right to end the contract (or to get the product replaced or be offered a full refund). If you have just changed your mind about the product you may be able to get a refund if you are within the returns policy period and the item(s) are in the same condition as when purchased but you will have to cover the costs of return
The goods are your responsibility until they reach us so please make sure any returned items are very well packaged to avoid damage while in transit. Please ensure the returns reference, which will have been emailed to you, is clearly marked on the outside of the parcel. We recommend you use the outer packaging the goods were delivered in.
We will pay the costs of return if the products are faulty, incorrect or damaged. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
We will refund you the price you paid for the products including delivery costs (if applicable), by the method you used for payment.
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
We will aim to make any refunds due to you as soon as possible and usually within 14 days from receipt of the returned product.
OUR RIGHTS TO END THE CONTRACT
We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
you do not make any payment to us when it is due and in full;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
you do not, within a reasonable time, allow us to deliver the products to you.
You must compensate us if you break the contract. If we end the contract in these circumstance, we will refund any money you have paid for products we have not provided but we may deduct reasonable compensation for the net costs we will incur as a result of your breaking the contract.
IF THERE IS A PROBLEM WITH THE PRODUCT
Wrong goods or damaged delivery. If anything arises please notify us immediately via phone or email stating your name and original order number within 48 hours of receiving the goods.
If you have any questions or complaints about the product, please contact us. You can contact us by telephoning 01535 630732 or by emailing us at contact@hallscarpetsltd.co.uk, or in writing as detailed on the contact page on our website.
We are under a legal duty to supply products that are in conformity with this contract. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.
PRICE AND PAYMENT
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
We accept payment with Visa/Mastercard Credit/Debit, Amex, Paypal, Paypal Credit, Apple Pay. You must pay for the products in full before we dispatch them or before taking away any collections from our store. We will charge your credit or debit card at the time we accept the order.
If you think your payment receipt is wrong please contact us promptly to let us know.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any consequential loss arising from a failed delivery. Where goods are not received on the original date, goods can be left in a nominated safe place or with a neighbour for any re-delivery dates.
HOW WE MAY USE YOUR PERSONAL INFORMATION
We will use the personal information you provide to us:
to supply and deliver the products to you;
to process your payment for the products; and
if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
2 We will only give your personal information to third parties where the law either requires or allows us to do so.
OTHER IMPORTANT TERMS
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
Nobody else has any rights under this contract. This contract is between yourself and Halls Carpets & Flooring Ltd. No other person shall have any rights to enforce any of its terms.
If you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. If you live in a European country outside of England, Wales, Scotland or Northern Ireland, you can bring legal proceedings in respect of the products in either the English courts or your country’s courts.